Your path to “better than new” 5th wheel performance through a fifteen mile test drive plus a thorough chassis inspection

In Henderson’s 5th Wheel RPA^® (Road Performance Assessment) analysis, you pinpoint the good, the bad, & the ugly — everything that’s right — plus the problems and safety hazards in your 5th Wheel.

Because each 5th Wheel has a different wheelbase, overhang and unique load distribution, Henderson’s treats each vehicle individually.

To insure you really do improve performance, we perform this nationally registered diagnostic RPA^® on both your tow vehicle & trailer. A three-phase analysis of: Discovery, Diagnosis & Delivery covering every point that can affect the performance of your 5th Wheel is what you get. I’ll explain how in a moment —

1. Identify problems in an extensive 15-mile road test. In this $150 assessment, you and your ASE-Certified technician run your rig through a specially selected course that incorporates the road hazards you’ll run into.

They check your tow vehicle for steering wheel play or pull, harsh ride, road wander, sway, bucking, bounce, and stance. They note vibration, noise & your acceleration rate.

Your trailer is checked thoroughly for vibration, noise, the way it tracks, braking capability, turning & lane changes.

2. Back in the bays, Henderson’s thoroughly inspects your truck’s tie rods for wear, king pins, ball joints, control arm shafts, bushings, springs, idler & pitman arms, & shock absorbers.

They check your trailer for bearing play, inadequate springs & worn bushings, shock absorber condition, left & right rebound height & hitch & tongue. They weigh all axles, examine both your wheel assemblies and tires for proper pressure and excessive wear. Every part that directly affects your 5th wheel’s performance.

3. You receive a complete written diagnosis of your 5th wheel problems.

4. You get the exact solutions to fix them.

Why perform such an exhaustive analysis? Through the years, from the beginning servicing 5th Wheels in 1989, Henderson’s learned a key principle — “You must treat the suspension as a system.” So, we do.

How Henderson’s performs your RPA^® (Road Performance Assessment):

• The Henderson’s technician fills out a question and answer Pre-Inspection Form with you. Most importantly, he listens to you because you know your vehicle and have valuable insights and information to share.

• Then, your technician drives your rig, duplicates all possible problem symptoms on the comprehensive 15-mile road test, and evaluates the performance. This road test includes highway driving, curvy roads, ruts, uneven pavement, sharp turns. You see & feel the problem fixes needed to bring your vehicle up to par.

• Since balance, especially on a heavy vehicle is very important, the Technician weighs all the axles on your vehicle.

• He invites you to view with him as he inspects all the important points beneath your rig.

• You receive a complete RPA^® Assessment on paper and an ex-
  planation of the problems and solutions needed to correct them.

• After the Assessment, it’s entirely your decision about what work to do. You are never pressured into buying something you don’t want.

• Following your instructions, the technician completes adjust-
  ments, repairs, steering and/or suspension installations, minor service & wheel alignment if needed.

• Then, you & the technician re-drive the same 15-mile test route so you can see how the work improves your vehicle.

• If your 5th wheel needs further adjustment, he corrects it on the spot.

• Finally, you personally drive your own 5th wheel over the route to verify your work is done right. Nothing is more convincing of quality work than for you to see, feel and hear “better-than-new” performance over the same bumps, curves, and ruts.

You experience something amazing following the RPA^®. When the proper adjustments & repairs are made, the frustrating malfunctions that drive you crazy . . . just disappear.

If you’d like an appointment for your own 5th Wheel RPA^®, phone us toll-free at 800-245-8309, Ext. 1.

Henderson’s Line-Up
417 S.W. Henderson Lane
Grants Pass, OR 97527

• Phone us at: 541 479-2882
• “800″ Phone: 800-245-8309, Ext 1
• Fax us at: 541-955-6164
• Office Hours: (PST) 8 a.m. - 5 p.m. Mon-Fri; Closed Noon
  to 1 p.m. If you call after hours, we'll call you back.

• If you’re driving & unfamiliar with the area, see a map here

• E-mail us at:

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